Identified major outage

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident of 13/02/2020 at 16:23.

The service was degraded on the Web Services platform (ws.universign.eu), with HTTP 502 and 503 responses for part of the requests, between 16:23 and 17:13.

No data has been lost or corrupted.

The transactions could be continued as soon as the incident ended.

After a period of increased surveillance, the incident was closed at 17:33

Posted Feb 14, 2020 - 17:22 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Feb 13, 2020 - 17:33 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 13, 2020 - 17:10 CET

Identified

We are facing a major outage.

The problem is identified and we are working on a fix right now.

Posted Feb 13, 2020 - 17:03 CET

This incident affected: Signature management API, Timestamp API, and Seal API.