Signature Service not functionnal

Incident Report for Universign

Resolved

Dear Customers,

We consider this incident solved.

We will come back to you later with an incident report.

Regards,

The Universign Support Team

Posted Sep 17, 2018 - 19:40 CEST

Update

Dear Customers,

Our Timestamp service is not impacted by the outage.

Regards,

Universign Support Team

Posted Sep 17, 2018 - 15:04 CEST

Identified

Dear Customers,

The problem is still ongoing and we are looking for a better fix.

We will come back to you as soon as possible.

Regards,

Universign Support Team

Posted Sep 17, 2018 - 14:45 CEST

Monitoring

Dear Customers,

We have now fixed the issue. We are monitoring the results.

We let you know when we consider the incident fully solved.

Regards,

Universign Support Team

Posted Sep 17, 2018 - 10:45 CEST

Investigating

Dear Customers,

Our Signature Service and timestamping is not available since 10:25 CET.

We let you know as soon as the service is braught back up.

We apologize for any inconvenience caused by this.

Regards,

Universign Support Team

Posted Sep 17, 2018 - 10:33 CEST

This incident affected: Signature management API, Timestamp API, Seal API, and Web Application.