Identified minor outage

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident of 12/11/2020 between 10:46 am and 12:06 pm.

Following the degradation of performance leading to the partial unavailability of certain services and after investigation, a component of our infrastructure no longer fulfilled its role without any time reporting errors preventing the switch to the backup system. This component has been restarted and will be replaced.

Posted Feb 02, 2021 - 15:16 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Dec 11, 2020 - 12:53 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2020 - 12:19 CET

Update

We are facing some performance degradations on our platform but our services are operational.
We are continuing to work on a fix for this issue.

Posted Dec 11, 2020 - 12:06 CET

Identified

We are facing a minor outage.

The problem is identified and we are working on a fix right now.

Posted Dec 11, 2020 - 11:50 CET

This incident affected: Signature management API, Timestamp API, and Seal API.