Incident report

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident of 25/11/2020 between 9:54 and 10:38.

A wrong parameter in the release materiel deployed on servers caused memory crashes for a specific service.

The parameter has been corrected and a process will be setup to verify parameters before deployment.

Posted Nov 25, 2020 - 17:17 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Nov 25, 2020 - 11:30 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2020 - 10:24 CET

Identified

We are facing a major outage.

The problem is identified and we are working on a fix right now.

Posted Nov 25, 2020 - 10:21 CET

Investigating

We are currently experiencing difficulties on our platform.

More information will be made available as it is conveyed to us.

Posted Nov 25, 2020 - 09:59 CET

This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.