Identified major outage

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident of 29/01/2020 at 13:00.

Our application was not available between 13:00 and 13:40. This unavailability was caused by the expiration of a certificate.

No data has been lost or corrupted.

The transactions could be continued as soon as the incident ended.

After a period of increased surveillance, the incident was closed at 14:29.

Posted Feb 14, 2020 - 17:16 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Jan 29, 2020 - 14:29 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 29, 2020 - 13:40 CET

Update

We are still facing an issue ou our platform

We are hoping to solve this outage before 1.40 pm

Posted Jan 29, 2020 - 13:24 CET

Update

We are continuing to work on a fix for this issue.

Posted Jan 29, 2020 - 13:11 CET

Identified

We are facing a major outage.

The problem is identified and we are working on a fix right now.

Posted Jan 29, 2020 - 13:10 CET

This incident affected: Signature management API, Timestamp API, and Seal API.