We apologize for the inconvenience caused by the incident between 28/09/2023 11:27 AM and 12:28 PM.

Detection time:
• 09/28/2023 11:27 a.m.: alert on unavailable services
• 09/28/2023 12:21 p.m.: application alerts, degraded service

Resolution :
• 09/28/2023 11:32 a.m.: restart of impacted network equipment
• 09/28/2023 12:21 p.m.: implementation of new network routes
• 09/28/2023 12:28 p.m. - 12:41 p.m.: restart of application services

Incident end time:
• 09/28/2023 12:21 p.m.: U1 services are degraded (<5% of requests impacted)
• 09/28/2023 12:52 p.m.: all U1 services are operational

Cause of the incident:
Updating network equipment caused a redundancy fault which is currently being investigated with the manufacturer.

Remediation :
Ports on other network devices have been reset, returning to the original network routes.
An investigation with the equipment manufacturer is underway to understand why the switch was not automatic and transparent.
At the same time, we will study the replacement of this network equipment.