We are sorry for the inconvenience caused by the incident of 08/10/2019 at 10:40.
This incident was caused by an overload of the database. The maximum charge lasted 17 minutes before returning to normal.
We had to shut down the front servers before restarting them 1 to 1.
No data was lost. The transactions could continue.
After a period of increased monitoring, the incident was closed at 12:17.
The action plan defined following this incident has two main areas for improvement: