Incident report
Incident Report for Universign
Postmortem

We are sorry for the inconvenience caused by the incident on 30/03/2023 between 5:01 p.m. and 5:18 p.m.
An unusual load has been detected on our services. The necessary steps were taken to restore the situation as quickly as possible.

Posted Mar 31, 2023 - 11:08 CEST

Resolved
This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.
Posted Mar 30, 2023 - 18:09 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 30, 2023 - 17:49 CEST
Identified
We are facing a minor outage.

The problem is identified and we are working on a fix right now.
Posted Mar 30, 2023 - 17:19 CEST
Investigating
We are currently experiencing difficulties on our platform.

More information will be made available as it is conveyed to us.
Posted Mar 30, 2023 - 17:11 CEST
This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.