Resolved major outage

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident of 22/05/2019 at 14:00.

A change in the configuration of the database resulted in slower platform performance between 14:00 and 14:21.

During this time, connections failed, but no data was lost.

From 14:22, the situation is back to normal.

And after a period of monitoring, the incident was closed at 15:34.

Posted Jun 13, 2019 - 10:34 CEST

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted May 22, 2019 - 15:34 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 22, 2019 - 14:22 CEST

Identified

We are facing a major outage.

The problem is identified and we are working on a fix right now.

Posted May 22, 2019 - 14:09 CEST

This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.