Identified minor outage

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident on 06/03/2023 between 10:20 a.m. and 12:20 a.m.

A problem on a component of our application on the infrastructure side generated a strong instability of the platform. Everything necessary was done as quickly as possible to restore the situation.

Posted Mar 06, 2023 - 15:50 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Mar 06, 2023 - 12:45 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 06, 2023 - 12:25 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 06, 2023 - 12:09 CET

Identified

We are facing a minor outage.

The problem is identified and we are working on a fix right now.

Posted Mar 06, 2023 - 11:48 CET

This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.