Incident report

Incident Report for Universign

Postmortem

We apologize for the inconvenience caused by the incident on the 24/01/2024 between 11:38 AM and 11:43 AM.

After a routine data center intervention, a network cable was connected to the wrong port, causing a network outage lasting less than 5 minutes due to Spanning Tree protocol reconfigurations.

In order to avoid such problems in the future, this type of intervention will be added to the list of interventions requiring a shutdown of the platform.

Posted Feb 08, 2024 - 10:42 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Jan 24, 2024 - 12:08 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 24, 2024 - 11:49 CET

Identified

We are facing a minor outage.

The problem is identified and we are working on a fix right now.

Posted Jan 24, 2024 - 11:47 CET

Update

We are continuing to investigate this issue.

Posted Jan 24, 2024 - 11:46 CET

Investigating

We are currently experiencing difficulties on our platform.

More information will be made available as it is conveyed to us.

Posted Jan 24, 2024 - 11:44 CET

This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.